Objectives

To develop capabilities and the mind-set required to lead and manage retail banking strategic business channels as well as retail banking products and services in order to deliver customer-centric solutions and outcomes that create lifetime value for the customers  whilst driving the profitability and sustainability of banks .

Course Contents

Module I         : Introduction

Module II        : Deposits and Savings products

Module III       : Payment and settlement systems and operational aspects

Module IV       : Lending Products

Module V        : Retail Banking Services

Module VI       : Remittances

Module VII      : Investment Banking / Wealth Management Services for retail customers

Module VIII     : Private banking Services

Module IX       : Retail Banking Channels

Module X        : Digital Banking

Module XI       : Selling Retail Banking Products, Services and Customer Relationship Management

Module XII      : Overview of the legal infrastructure

Module XIIl     : Recoveries and Collections

Module XIV    : Way Forward and Open Forum