Objectives

This Diploma is designed to familiarize staff of banks and financial institutions on environment in which financial services are provided to the public so that each staff member is knowledgeable of a bird’s view of service environment. At present, staff members are mostly knowledgeable only about their respective work area and, therefore, customer service quality and sustainability of the financial institution is not helped by all levels of staff. Therefore, this knowledge will help staff members to operate in holistic approach to promote customer services quality and the institution. In this regard, the Diploma covers service/product areas, institutional management and regulatory environment in a macro approach.

Course Contents

 MODULE 1: FINANCIAL MARKETS AND RISK 

• Overview of the financial system
• Money markets
• Fixed income market or bond market
• Stock market
• Foreign exchange market
• Central banking and monetary policy
• Tax or Audit consultation

MODULE 2: FINANCIAL STATEMENT REPORTING AND ANALYSIS 

• Fundamentals of financial statements
• Analysis of income statement
• Analysis of statement of financial position
• Ratio analysis

 MODULE 3: FUNDAMENTALS OF LEADERSHIP AND MANAGEMENT

• Understanding the leadership theories
• Understanding the management theories
• Understanding operational management
• Understanding consumer behavior
• Understanding the Financial institution management
• Corporate governance and market ethics

MODULE 4: FINANCIAL SERVICES

• Fee-based services and fee-based services
• Commercial and corporate financial services
• Retail financial service
• Financing of international trade

 MODULE 5: FINANCIAL RISK MANAGEMENT

• Cried risk management
• Market risk management
• Liquidity risk management
• Operational risk management
• Cyber security risk management
• Reputational risk management
• Legal and compliance risk management
• Insurance risk management
• Portfolio risk management
• Cross-border risk management
• Strategic risk management
• AML/ CFT and Customer Due Diligence

 MODULE 6: PROJECT REPORT